Monday, February 04, 2008

Software Glitch Blamed for Super Bowl Outage

A tipster sent this info that was posted on KNWA/KFTA's website last night:

Important Message(s) From KNWA / KFTA

Super Bowl On Fox24
Sunday, February 3, 2008 @4:06pm CST

We had a software failure in our digital transmission equipment that
we've invested in to bring you the highest quality of digital and HD programming. Although the failure did not effect COX subscribers, we immediately began to work with DIRECTV and DISH Network to look for an alternative to enable viewers to watch the super bowl coverage. We apologize for this inconvenience and will continue to work diligently until this issue is resolved.

36 Comments:

At 6:24 PM, February 04, 2008, Anonymous Anonymous said...

It's hilarious that, even in a technical error explanation, they still make it into a commercial.

"We had a software failure in our digital transmission equipment that we've invested in to bring you the highest quality of digital and HD programming."

Those people truly have NO IDEA how to run a station. You'd think that after all the crap that's happened... from FCC complaints and terrible inaccuracies in reporting to continued low ratings... Nexstar would be fed up and gut the place.

 
At 9:05 PM, February 04, 2008, Anonymous Anonymous said...

"Although the failure did not effect COX subscribers, we immediately began to work with DIRECTV and DISH Network to look for an alternative to enable viewers to watch the super bowl coverage."

Just how did your station, that was off the air, get word to the Directv and Dish viewers that an alternate channel was available? Courious minds want to know instead of hearing a PSA on how hard your worked.

 
At 9:15 PM, February 04, 2008, Anonymous Anonymous said...

web

 
At 11:32 PM, February 04, 2008, Anonymous Anonymous said...

"Just how did your station, that was off the air, get word to the Directv and Dish viewers that an alternate channel was available? Courious minds want to know instead of hearing a PSA on how hard your worked."

The GM made a phone call.

 
At 12:32 AM, February 05, 2008, Anonymous Anonymous said...

From what I heard, the GM made a call to the Nexstar sister FOX affiliate in Springfield to carry the 2nd half of the Super Bowl as the alternate.

 
At 1:02 AM, February 05, 2008, Anonymous Anonymous said...

Anyone notice how KNWA aired a story about it today? And it was a story done with nearly no journalistic ability I may add.

 
At 6:24 AM, February 05, 2008, Anonymous Anonymous said...

The GM made a phone call.

Do you mean to tell me that the GM phoned all the viewers?

Once again. How did the station get word to the viewers that the alternate channel was available?

what about the viewers that did not go to "The Web" to find out or did not have "The Web" available to them as most did not?

 
At 7:20 AM, February 05, 2008, Anonymous Anonymous said...

I don't know what was more painful, watching that "interview" with Mike Vaughn or watching Dill anchor

 
At 8:32 AM, February 05, 2008, Anonymous Anonymous said...

Shouldn't it be "affect"?

 
At 8:37 AM, February 05, 2008, Anonymous Anonymous said...

KNWA is the best station EVER!!!! if you don't believe me, just ask THEM!!!!

it is nothing less than astounding that they have stayed on air as long as they have.

 
At 8:57 AM, February 05, 2008, Anonymous Anonymous said...

This again goes to show how Nexstar runs a station.

Let's screw people and then tell them how we were just trying to help them.

 
At 9:08 AM, February 05, 2008, Anonymous Anonymous said...

"Shouldn't it be "affect"?"

Yes, it should. That release was obviously written by a broadcast journalist. They don't have to know how to spell.

Or, maybe this was not a case of misspelling. Maybe this was a case of not knowing the difference. I believe the latter.

This sort of reminds me of the Little Rock television newsreader that referred to Reggie as the "interm" coach as opposed to the "interim" coach of the Razorbacks. This happened more than once.

Oh, well. Push on thru the fog index.

 
At 10:50 AM, February 05, 2008, Anonymous Anonymous said...

1:02 AM, February 05, 2008: Anyone notice how KNWA aired a story about it today? And it was a story done with nearly no journalistic ability I may add.

Um... this is the same station that recently identified a US MARSHAL as a registered and arrested sex offender in a graphic.

So, you're going to have to be a little more specific when you say "story done with nearly no journalistic ability."

And yes, it should be affect. Remember class:

The Arrow AFFECTED the Aardvark.
The EFFECT was Eye-popping!

 
At 2:03 PM, February 05, 2008, Anonymous Anonymous said...

Directv and Dish users were told what channel to turn to by the television. I believe it was a graphic.

 
At 2:22 PM, February 05, 2008, Anonymous Anonymous said...

KNWA Ch 24 whatever it is SUCKS! I can't even get it on antenner.

 
At 5:06 PM, February 05, 2008, Anonymous Anonymous said...

I'm sure no one else has EVER had a technical problem.

 
At 5:45 PM, February 05, 2008, Anonymous Anonymous said...

Direct tv carries New York and Los Angeles FOX and NBC in HD for northwest Arkansas because of the crap signal KNWA and FOX24 have. Dish didn't do anything. For those with antennas, they didn't get KNWA or FOX24 at all. It was KNWA and FOX24 fault, plain and simple. Shabby, two bit, amateur, basement operations.

 
At 8:36 PM, February 05, 2008, Anonymous Anonymous said...

"Directv and Dish users were told what channel to turn to by the television. I believe it was a graphic."

Directv and Dish users were NOT told what channel to turn to by the television. Do you mean to tell me that Directv and Dish aired a "graphic" on every channel on their systems. That's the way it would have to happen.

Guess again.

 
At 8:59 PM, February 05, 2008, Anonymous Anonymous said...

i don't understand those who say they could not get KFTA by antenna over the air. I watched the entire game that way and was not even aware that there was a problem.

I was watching the digital transmission. Maybe the issue was only on the analog signal which I can't get at any time.

 
At 9:43 PM, February 05, 2008, Anonymous Anonymous said...

"I was watching the digital transmission. Maybe the issue was only on the analog signal which I can't get at any time."

And that's the only signal (analog)that any sat provider will retransmit to that local area at this time.

 
At 10:01 PM, February 05, 2008, Anonymous Anonymous said...

I have Dish Network. It has KARK 4 from Little Rock as NBC and FOX 24 is FOX

 
At 10:23 PM, February 05, 2008, Anonymous Anonymous said...

This is a good thing KNWA is off the air, and we get to see KARK news. Imagine, adult, professional anchors over the age of 12, and a news program that doesn't look like it belongs on the Cartoon Network. I say keep KNWA off the air!

 
At 1:34 AM, February 06, 2008, Anonymous Anonymous said...

I work for another station in the market and hate to admit it but KNWA has the best anchors. It is the only reason they are staying afloat.

 
At 6:33 AM, February 06, 2008, Anonymous Anonymous said...

Best anchors with nobody able to see them because the station is off the air. Makes sense to me. Looks like the station need some technical help.

 
At 11:54 AM, February 06, 2008, Anonymous Anonymous said...

Lucky for KNWA that all their good anchors work on weekdays. Getting knocked off the air on a Sunday was no great loss to the news viewers.

 
At 2:11 PM, February 06, 2008, Anonymous Anonymous said...

"I have Dish Network. It has KARK 4 from Little Rock as NBC and FOX 24 is FOX"

That is about par for Dish.

 
At 5:53 PM, February 06, 2008, Anonymous Anonymous said...

Best anchors on KNWA? Are you kidding me? The LOOK AT ME I'M TEAM NEILE and a 12 year old ex-sports guy? The only reason anyone watches KNWA news is a chance to win $200.00.

 
At 1:32 AM, February 07, 2008, Anonymous Anonymous said...

I like the 12 year old male anchor for KNWA

 
At 1:41 AM, February 08, 2008, Anonymous Anonymous said...

KNWA returned to the airwaves Thursday

 
At 6:54 AM, February 08, 2008, Anonymous Anonymous said...

What's his name anchor thanked all the viewers for their emails supporting the station. Yea right.

 
At 8:58 AM, February 08, 2008, Anonymous Anonymous said...

To 8:36 pm, the graphic was on the specific channel you turned to, so if you turned to 24, you saw a screen that showed station unavailable, please turn to 700 to see programming. Why would they have to put it on every channel to tell people to turn to X channel for one station? Also, KNWA was replaced by NBC 4 out of New York, which provided a REAL newscast compared to any of the local stations. Hopefully some of you watched and took notes.

 
At 10:30 AM, February 08, 2008, Anonymous Anonymous said...

Wait, you mean a station in NYC, the No. 1 media market in the nation, did a better newscast than a station in NWA!?!

That's simply unpossible.

 
At 9:14 AM, February 09, 2008, Anonymous Anonymous said...

That will teach them to do a software tradeout with Wally World.

 
At 9:51 AM, February 11, 2008, Blogger FHP-DXer said...

This is a good thing KNWA is off the air, and we get to see KARK news. Imagine, adult, professional anchors over the age of 12, and a news program that doesn't look like it belongs on the Cartoon Network. I say keep KNWA off the air!

News Flash, KARK is *also* owned by Nexstar and in fact, outsources its sports department to KNWA

 
At 7:16 PM, February 11, 2008, Anonymous Anonymous said...

Here is another flash.

KARK switches for KNWA via fiber optics.

 
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