Saturday, January 12, 2013

LR Channels Blacked Out on Direct tv in Southwest Arkansas

This from an e-mailer:

Have Directv viewers in Nevada County lost the Little Rock locals.  We've previously been able to watch both Little Rock and Shreveport locals...but as of today, all the Little Rock Channels say they are blacked out.  Mike Ross worked out the agreement a few years ago with Directv to receive both local markets.  Has that changed since he's not in office any more?

Yep, believe me living in between Shreveport and Little Rock is a curse because of this. Growing up I always loved having the choice of looking at Shreveport or Little Rock network affiliates..but of course I was a subscriber to cable tv.  With Direct tv and other little dish operators they see Shreveport as the local DMA and not Little Rock.  BUT such a fit was thrown when all the Little Rock stations weren't an option for the little dish customers Mike Ross made some sort of a deal with them. Wonder what it is going on here.

A look back and that agreement was made in April of 2006.  

UPDATE: 01.14.2013  Seems the glitch has been fixed.  No explanation on what the cause was.  Most viewers in Southwest Arkansas prefer getting their news from the Little Rock stations.   Too bad the Ark-La-Tex stations don't go after these viewers. The Shreveport stations don't do a good job anymore providing news coverage for Southwest Arkansas.  They all at one point had offices/studios and crews in Texarkana.  

14 Comments:

At 10:59 AM, January 13, 2013, Anonymous Anonymous said...

This is a little like certain other markets too. In the Jonesboro area, you get channels from the Jonesboro, Little Rock, and Memphis DMAs all at once. Mainly because the Jonesboro DMA has only 2 or 3 stations of there own so they have to fill the rest in with the stations out of Little Rock and Memphis. Just saying.

 
At 1:33 PM, January 13, 2013, Anonymous Anonymous said...

I called DirecTV Customer Service Saturday night when we discovered this and talked with a jackass who would not help, referring me to the local affiliates. I was the second caller to Channel 7.

Today (Sunday, 1-13-2013) DirecTV (got a better person) confirmed ZIP-Codes 71857 (Prescott), 71835 (Emmet) and 71858 (Rosston) were all having blackout problems with "Neighboring Local Channels", 4, 7, 11, 16 and I added 60. They created the case at 12:41 EST and have escalated it to the "broadcast center".

I suggest everyone affected call DirectTV can complain. Be sure the "customer service" person looks at their known problems list for the ZIP-Code and gets added to the list!

 
At 2:46 PM, January 13, 2013, Anonymous Anonymous said...

When I called this morning, they wound up telling me it was an "engineering" issue.

 
At 4:34 PM, January 13, 2013, Anonymous Anonymous said...

I quote Mr. Wolf from Pulp Fiction..."move out of the sticks."

 
At 4:55 PM, January 13, 2013, Anonymous Anonymous said...

Following up my 1:33pm comment. HopePrescott.com called DirecTV and was told that tuning to 9513 and pressing enter would solve the answer. Wrong! All that does is confirm the satellite handling the signals has adequate signal strength (no "searching for signal" message).

I phoned DirecTV again (3rd time now) and was told the "engineers are working on the issue and will have it resolved as quickly as possible". Why didn't they get started when we first reported Saturday afternoon!

 
At 4:56 PM, January 13, 2013, Anonymous Anonymous said...

Who has mike Ross's seat now? That's who needs to be called.

 
At 5:28 PM, January 13, 2013, Anonymous Anonymous said...

Our new Rep's name is Tom Cotton. He's from Dardenelle....so he probably doesn't understand the tv viewing plight of us folks near the state's borders.

 
At 8:44 PM, January 13, 2013, Anonymous Anonymous said...

Nor does mr cotton probably care. seems once elected he has changed his stance on several issues. imagine that. typical politics.

 
At 10:38 PM, January 13, 2013, Anonymous Anonymous said...

It seems the dominant market areas have been realigned and Shreveport is the dominant market area for this area. If you want both you will have to subscribe to cable.

 
At 10:59 PM, January 13, 2013, Anonymous Anonymous said...

I believe Nevada County has been in the Shreveport DMA for a while now, but ALL the Little Rock local channels were viewed by Directv customers as neighboring locals.

 
At 11:09 AM, January 14, 2013, Anonymous Anonymous said...

http://www.directv.com/DTVAPP/packProg/svLocalChannels.jsp?assetId=1200076

This is the "Neighboring Local Channels" look-up page.

I entered 71857, since I live in Prescott, clicked "Go", then selected Nevada county. The "Results" chart shows we are supposed to get Little Rock channels 2, 4, 7, 11, 16,25, 38 and 49.

The only channels missing on my receivers are 2, 4, 7, 11 and 60 (channel 7's ARKNEWS).

I believe this is NOT an issue of DirecTV *intentionally* taking the channels away. I think their computerized authorization system messed up (perhaps because of the free Showtime-channels weekend) and it's just a matter of time before they get it fixed.

My main concern is that as many calls as they've had, they have yet to get the problem fixed.

 
At 3:47 PM, January 14, 2013, Anonymous Anonymous said...

They are back on. AMEN! Very few folks in SW Arkansas even give a rip about Shreveport and LA news. I'm about 1 hour and 15 minutes from my state capital and prior to this deal I had to get Shreveport news.......STUPID ! Only a goverment agency ( FCC ) could devise something as dumb as this.

 
At 4:55 PM, January 14, 2013, Anonymous Anonymous said...

Try the non governmental agency of the ratings system for stupid rules.South arkansas viewer's votes in their ratings dairies dont count for Little Rock stations only the Shreveport stations, the local market area for South Arkansas. ratings equals money for the tv stations.

 
At 3:52 PM, January 16, 2013, Anonymous Anonymous said...

People that live in Carroll County in NW Arkansas have to watch their news and weather on Springfield, Missouri, stations even thought they live within 50 miles of Fayetteville, Arkansas. Both Dish and DirecTV will not permit them to see Arkansas news and weather. This is just plain stupid. They say that Carroll County, Arkansas, is in the Springfield market area. They say if you go south from Carroll County, Arkansas, to the Madison County, Arkansas, line you can receive the Fayetteville stations.

 

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